When Lewis Woodcock, head of Cyber Security Operations at A.P. Moller — Maersk, spoke to a virtual crowd at the 2020 ACFE Fraud Conference Europe, he remained cautiously optimistic. Despite the gravity and intensity of his experience on the ground during the cyberattack that plagued Maersk in the summer of 2017, Woodcock recalled his time working with the response team saying, “there was no sense of panic, more of a distinct, determined energy. There was work that could almost be described as excitement to tackle the enormous challenge that lay ahead.”
In this case, “enormous challenge” could almost be considered a euphemism. Maersk, an integrated transport logistic company, manages nearly 20% of world trade; its vessels make 50,000 port calls each year. The company itself is large and complex, employing approximately 88,000 people globally and with no real central office. When their networks were struck with a cyberattack that shut down all their computer operating systems, the outage it caused transcended national borders and affected hundreds of thousands of people.
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