Organizations continue to operate under a cybercrime misconception about their customers, and it’s costing them a lot of money, said cybersecurity expert Theresa Payton, the Monday luncheon keynote speaker. “The conventional wisdom [in cybercrime and fraud] is that ‘humans are the weakest link … That’s why we have security problems.’ I want to change that conversation now.
“I used to feel that way when I was in the financial services industry,” she said. “I’d say, ‘I wish we could just train our customers on the little bit of what I know. My job would be safer and easier to do, and we’d all be happier.’ We’ve been talking this way for decades. We keep asking ourselves, ‘Why do people click on links? Why do people open attachments? … Why do people make these mistakes?’Read More